At Zanoor Handmade, we strive to ensure that you are fully satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.
Eligibility for Refunds:
- Items must be unused, in their original condition, and in the original packaging.
- Refund requests must be made within 7 days of receiving the item.
- Customized or personalized orders are non-refundable, unless they arrive damaged or defective.
How to Request a Refund:
To request a refund, please contact us as soon as possible with the following details:
- Order number
- Item(s) to be returned
- Reason for the return
You can reach us via:
Return Process:
- Once your request is approved, we will provide instructions for returning the item.
- The buyer is responsible for return shipping costs, unless the item was damaged or defective.
- Please ensure the item is securely packaged to avoid damage during return transit.
Refund Method:
- Approved refunds will be processed using the original payment method.
- Please allow 7–10 business days for the refund to reflect in your account.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us immediately.
- We may request a photo of the damaged item to process the refund or replacement.
- In such cases, return shipping costs will be covered by Zanoor Handmade.
Exchanges:
- Exchanges are only possible for items of the same type and value.
- Customized or personalized items are not eligible for exchange.
Changes to This Policy:
Zanoor Handmade reserves the right to update or modify this Refund Policy at any time. The updated version will be effective immediately upon posting.
Contact Us:
If you have any questions or concerns regarding refunds, returns, or exchanges, please reach out to us at:
Phone/WhatsApp: +971 56 724 0431
